FAQ
Maintenance
Our maintenance team will ensure the unit is ready for your arrival.
Yes, we provide on-site maintenance.
To request a repair, please submit a service request through the online Resident Portal, email us, or call our office for assistance.
Maintenance issues are addressed as promptly as possible to ensure minimal disruption.
No, you do not need to be present for the technician to complete the service.
If you're locked out during office hours, we can lend you a key. After hours, you'll need to contact a locksmith for assistance.
Yes, you are allowed to decorate the apartment.
The property offers a variety of amenities, including a clubroom, gym, pool, and fitness center.
Amenities
The pools and decks are available for use year-round.
Yes, parking is available.
The standard appliances include a refrigerator, stove, dishwasher, and microwave.
A washer and dryer are provided in the unit.
Yes, our community is pet-friendly!
There is a Non-Refundable Pet Fee of $350.00, in addition to pet rent.
We allow non-aggressive breeds, with no specific weight restrictions.
No, there is no pet park available.
No, we do not offer furnished apartments.
No, we do not offer short-term leases.
No, we do not offer corporate leases.
No, we do not hold packages at the leasing office.
The fitness center is open during office hours.
Our gym is equipped with a variety of standard exercise equipment to help you meet your fitness goals.
No, there are no quiet hours or fees for using communal spaces.
Admin
No, the tour is completely free.
We accept both appointments and walk-ins.
The management team is available on-site at the local office for any questions or concerns.
You can apply for an apartment in person.
Applications are typically approved within 48 to 72 hours.
When signing the lease, you will be required to pay an application fee, a deposit, and either the full rent or a pro-rated rent amount, depending on the timing of your move-in.
Make sure to thoroughly review the lease, know your budget, and inspect the property before signing anything.
You can pay your rent through our website, via WIPS, or in person.
To pay your rent online, simply create an account on our website.
No, there are no monthly fees.
No, renter's insurance is not required.
Water, sewer, and trash services are included in your rent.
To set up your utilities, you will need to choose your electric provider.
You can choose between Spectrum and AT&T for Internet and cable services.
Occasionally, we offer referral bonuses. Be sure to check for any active promotions!
Guests are required to follow all of our policies and procedures during their visit.
No, we do not offer price reductions for extended leases or prepaying rent.
Your security deposit will not transfer to the new community. You will be required to pay a new security deposit for the new apartment.
Yes, subletting is allowed.
Yes, we offer an early termination clause; however, please note that there is a fee associated with breaking the lease.
Location
Yes, Dart bus service is available nearby.
Our community is conveniently located near Edward Titche Elementary School, West Mesquite High School, Walmart, and Aldi.
Dallas ISD or Charter Schools
The nearest dog park is located about 20 minutes away.
Unfortunately, there are no bike trails in the immediate area.
Residents typically shop at the Pleasant Grove Shopping Center and Torre Vista Plaza.
The nearest coffee shop is Starbucks, located just a short distance away from the property.
Directions
Our community is located at 2222 N St Augustine Rd, Dallas, TX 75227.
The nearest cross street is Bruton & St. Augustine.
Didn't find an answer?
Our team is always ready to answer your questions.